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Why do I have to return the original box?
We designed each box to deliver your shipment in immaculate condition. To ensure that the Return you send to us is safe and secure we have designed the box to bring back the merchandise in the same condition. Furthermore, this ensures that the purchase you return to us is safe and secure and reaches us without any tampering from any other third party.
Do you charge for shipping in India?
Vostro offers free shipping within India on order value* above Rs. 2,000. A Shipping charge of Rs.199 is applicable on order value* of Rs.1,999 or less. *Order value is calculated post applying discounts.
Who pays for the return shipping?
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, we will bear the cost of return shipping. For all other reasons, return shipping applicable will borne by the customer However, if you choose to take a store credit for your purchase, then no shipping charges will be deducted and the full amount will be deposited in your account.
How long does it take to process the refunds?
We strive hard to process all refunds within 3-5 business days of receiving the product back in the warehouse and upon completion of a quality check. Please remember that some times banks can take up to 2-3 weeks to issue the refund to you. However, we have noticed that the banks, processes 98% of the refunds within 24-72 hours. Return duration will be 4 working days. Refund will be process to NEFT. (Customer can cancel the order within 1 hour after placing the order).
Returning or exchanging for reasons other than product defect is a privilege offered to the customers. If any customer is found to be abusing this privilege, then Vostro holds the right to not accept any returns / exchanges from such customers. Your satisfaction is our number one priority and we will do our best to have you as our patron for life. Therefore, shop with confidence and we promise to deliver a delightful experience.